Terms and Conditions

Last updated: 21 October 2026. The terms may have changed since you last reviewed them.

The Tool is an AI-powered tool designed to assist healthcare professionals in signposting them to informational and educational content based on the relevant part of the ISH Global Hypertension Practice Guidelines (the Guidelines). The Tool generates recommendations based on the Guidelines.

We do not offer any medical advice or services, and the Tool is not a medical device. The Tool does not provide any medical diagnosis nor does it make any treatment decisions.

If you do not agree to these terms, you will not be able to use the Tool.

Responsibility for patient care and clinical decision-making remains solely with the treating healthcare professional. If you or a patient you are treating feel unwell, please visit your GP or local emergency department or direct your patient accordingly. The Tool does not connect you to any doctor or hospital, and we do not contact emergency services on your behalf. If you are having a medical emergency or require urgent medical care, you should call 999 (UK) or 911 (US) or 112 (EU) or your country's equivalent emergency number immediately.

By selecting the tick-box confirming your acceptance of these Terms and accessing or using the Tool, you agree to enter into a legally binding contract with us and to be bound by these Terms. Your contract with ISH is formed when you indicate your acceptance of these Terms through the Tool.

We are the International Society of Hypertension (ISH), a Charitable Incorporated Organisation (CIO) in England and Wales with registered number 1204969. We are a worldwide charitable organisation committed to advancing research, education, and clinical practice in hypertension and cardiovascular health, with the aim of reducing the global impact of high blood pressure.

You can contact us at: secretariat@ish-world.com.

The Tool is intended for use by healthcare professionals only. It is not intended for use by patients, members of the public or individuals seeking personal medical advice. The Tool provides information and recommendations based on the Guidelines but we do not guarantee suitability of any such outputs to a specific situation. The Tool uses artificial intelligence and machine learning to analyse information and signpost to potentially relevant informational and educational content based on the Guidelines. While we aim to provide useful recommendations and relevant information, AI-generated outputs may not always be accurate, complete, or up-to-date. The Tool's content is provided “as is” without any guarantee of correctness or suitability for any particular use.

We do not provide medical advice, diagnosis or treatment. The Tool is not and is not intended to be a medical device and does not replace clinical judgement. All information, text, graphics, messages, or other materials available through the Tool are for general informational, educational and professional support purposes only. The AI-generated content is not professional medical advice, diagnosis, or treatment. The Tool should not be used as a diagnostic tool or as the sole basis for clinical decision-making. We do not provide clinical diagnoses or treatment plans. Healthcare professionals must always use their own independent clinical judgement and consider applicable guidelines and patient-specific circumstances before making any health-related decisions or treatment recommendations.

You agree to use the information from the Tool responsibly and at your own risk. Healthcare professionals should not rely solely on information generated by the Tool when making clinical decisions. If the Tool flags a potential issue or gives a recommendation, it should be treated as information to support, rather than replace, professional assessment and judgement. It is your responsibility to verify information and exercise independent professional judgement in relation to patient care. Reliance on any AI-provided information from the Tool is solely at your discretion and risk.

No Healthcare Professional-Patient Relationship: Your use of the Tool does not create a healthcare professional-patient relationship between ISH and any patient, or between ISH and any of its employees or agents and any user of the Tool. The Tool does not replace regular check-ups, diagnostic tests, or treatment by licensed professionals.

Accuracy and limitations of AI data: While the Tool strives for accuracy, we make no warranty that the information or recommendations provided are error-free or scientifically validated. AI models may be limited by the data they were trained on and might not account for every personal factor or latest medical research. The Tool's suggestions could be incomplete or in rare cases incorrect due to these limitations. You agree that ISH is not liable for any errors or omissions in the content generated by the Tool. We encourage you to use your own judgement and consult professionals when interpreting AI outputs. Although we make reasonable efforts to update the information provided by the Tool, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

We do not endorse any third party tests that may be referred to by the Tool. The Tool does not recommend or endorse any specific tests, healthcare providers, products, or procedures that may be referenced by the AI or user content; any such reference is for informational purposes only.

Where to find information about us and the Tool. You can find everything you need to know about the Tool on the OnTheGo website (ISH Mobile - International Society of Hypertension).

The Tool is provided on a free of charge basis.

When you use the Tool you are agreeing that:

• By accessing or using the Tool, you are entering into a contract with us and agreeing to be bound by these terms.
• The Tool complies with laws in England and Wales. If you live outside of the UK, you must comply with all applicable laws and regulations that apply in your country of residence when using the Tool.
• The Tool is intended for use by healthcare professionals only.
• The Tool is provided for informational and professional support purposes only and does not replace professional clinical judgement, diagnosis, or treatment decisions.
• You are responsible for making sure the information you provide us with is accurate and up to date, and your failure to do so may impact the outputs of the Tool.
• You must independently assess and verify any information, recommendations or outputs generated by the Tool before relying on them.
• You remain solely responsible for all clinical, diagnostic, treatment and patient-management decisions.
• You must not submit any information to the Tool that identifies or could identify an individual patient.
• You can cease use of the Tool at any time.
• We can change the Tool and these terms.
• We can suspend supply of the Tool in certain situations.
• We can withdraw the Tool in certain situations.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or the Tool.
• We use your personal data as set out in our privacy policy.
• We will always do our best to resolve disputes.

You may stop using the Tool at any time by ceasing to access it.

We can change the Tool and these terms.

Changes we can always make. We can always change the Tool:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements to the Tool for example to address a security threat. These are changes that don't affect your use of the Tool.
• to improve, modify, add, remove or update features, content, tools, models or functionality available through the Tool.

Changes requiring notice. Where we make material changes to the Tool or these Terms, we will take reasonable steps to bring those changes to your attention, such as by writing this on the Tool's webpage. Your continued use of the Tool following any such changes constitutes your acceptance of the updated Terms.

We can suspend the supply of the Tool. We may do this at any time to:

• deal with technical problems or make minor technical changes;
• update the Tool to reflect changes in relevant laws and regulatory requirements;
• make changes to the Tool; or
• update or change any artificial intelligence models, algorithms, features, functionality or outputs forming part of the Tool at any time.

We can withdraw the Tool. We can stop providing the Tool at any time. We do not guarantee that the Tool, or any output generated, will always be available, uninterrupted, secure, error-free or free from defects. Access to the Tool may be suspended, withdrawn or restricted from time to time for operational, technical, legal or business reasons.

We own the intellectual property rights in any material that is generated via the Tool. Any information that is generated by the Tool is owned by ISH and you are not entitled to reproduce or copy this. You have no intellectual property rights in, or to, the Tool or any of its content, other than the right to use them in accordance with these terms.

We're not responsible for delays outside our control. If the availability of the Tool is delayed by an event outside our control, we will use reasonable efforts to restore access as soon as possible. We will not be liable for any delay, interruption or failure arising from circumstances beyond our reasonable control.

You agree that you will:

• not submit any information to the Tool that identifies, or could reasonably identify, an individual patient;
• not rent, lease, sub-license, loan, provide, or otherwise make available, the Tool in any form, in whole or in part to any person without prior written consent from us;
• not copy the Tool, except as part of the normal use of the Tool where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the Tool nor permit the Tool or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Tool on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Tool nor attempt to do any such things;
• ensure that all information, prompts, clinical data and other content submitted to the Tool are accurate, lawful and submitted in compliance with applicable professional, ethical, confidentiality and data protection obligations and you will not submit information that infringes the rights of any third party or otherwise breaches applicable law;
• not use the Tool in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Tool or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the Tool (to the extent that such use is not licensed by these terms);
• not transmit any comments or material that is defamatory, offensive or otherwise objectionable in relation to your use of the Tool;
• not use the Tool in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
• not collect or harvest any information or data from the Tool or our systems or attempt to decipher any transmissions to or from the servers running the Tool; and
• not use the Tool or any outputs generated by the Tool to develop, train or improve any artificial intelligence, machine learning model or competing product or service.

We can end our contract with you by suspending or terminating access to the Tool if:

• you seriously or repeatedly breach any of these terms;
• you use the Tool unlawfully or in a way that could compromise the security, integrity or operation of the Tool; or
• we are required to by law or by a competent regulatory authority.

We do not compensate you for all losses caused by us or the Tool.

We are responsible for losses you suffer caused by us breaking our contract with you, unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control.
• Avoidable. Something you could have avoided by taking reasonable action (for example, if you misuse the Tool).

Except as set out above our liability to you for any loss or damage you suffer is limited to £100.

When we are not liable for damage to your property. We will not be liable for any damage to your property (such as your computer or phone) resulting from your use of the Tool.

Healthcare professionals remain responsible for clinical decisions. Any clinical, diagnostic, treatment or patient management decisions made following use of the Tool remain solely the responsibility of the relevant healthcare professional. Users should exercise their own professional judgement.

Please back-up content and data used with the Tool. We recommend that you back up any content and data used in connection with the Tool, to protect yourself in case of problems with the Tool.

Check that the Tool is suitable for you. The Tool has not been developed to meet your individual requirements. Please check that the facilities and functions of the Tool meet your requirements.

If you wish to make a complaint, please email us at secretariat@ish-world.com.

You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR) through their website at https://www.cedr.com/consumer. CEDR does not charge you for making a complaint and if you're not satisfied with the outcome you can still go to court.

We use your personal data as set out in our privacy policy: How we use any personal data you give us is set out in our privacy policy.

Nobody else has any rights under this contract: This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply: If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later: We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.